Terms of Service

We provide residential cleaning — standard maintenance, deep cleaning, and move-in/move-out — in Costa Mesa and surrounding Orange County communities, performed by Sierra Fresh employees or vetted, insured partner companies. Availability outside our service area is not guaranteed and may be declined or quoted separately.

You must be 18 or older to create an account and are responsible for keeping your credentials secure and your information accurate. We may suspend or close accounts used for fraud, abuse, unsafe conduct toward our team, or repeated non-payment.

Quotes are based on the home details you provide (square footage, bedrooms and bathrooms, condition, scope, and access). If conditions on site differ materially, we may adjust the price or scope before starting and will tell you first. Quotes expire as stated on the quote; posted prices may change for future bookings.

• One ticket equals one standard maintenance visit for your quoted home size.
• Memberships bill monthly in advance and renew automatically until canceled.
• Unused tickets roll forward within your plan’s cap and expiration rules.
• Deep cleans, move-out cleans, and add-ons may require more than one ticket or an additional charge.
• Tickets have no cash value, are non-transferable outside your household, and are not redeemable for cash.

Full details are in our Membership Terms.

Payments are processed by our third-party payment processor; by paying you also agree to their terms. You authorize recurring charges for memberships until you cancel, and one-time charges for individual bookings or add-ons. Failed payments may pause service until resolved. Refunds, when issued, return to the original payment method.

You are responsible for providing safe, timely access to the home and for securing valuables, pets, and fragile items. Reschedule or cancel at least 24 hours ahead and your ticket returns to your balance; within 24 hours, or if we cannot access the home, the ticket may be forfeited. If we cancel, your ticket returns and we reschedule. See the Cancellation Policy.

Our teams do not handle biohazards, mold remediation, pest infestations, hoarding conditions, exterior or high-reach work beyond a two-step ladder, heavy furniture moving, or areas that are unsafe to enter. We may decline or stop work in unsafe conditions and treat the visit as a same-day cancellation.

If something was missed, tell us within 48 hours of the visit and we will arrange a re-clean of the affected areas at no charge where reasonable. Report suspected damage within 48 hours with photos so we can investigate with the assigned team or partner.

Sierra Fresh invests in recruiting, screening, and training. You agree not to directly hire or engage a Sierra Fresh cleaner or partner introduced to you, outside of Sierra Fresh, during service and for 12 months afterward.

By providing your email or phone number you consent to service messages about quotes, bookings, and visits, which may be sent by automated systems or our AI assistant. Reply STOP to opt out of texts. Marketing preferences can be changed at any time.

Do not scrape, reverse engineer, overload, or attempt to gain unauthorized access to the site or accounts. Site content, branding, and materials belong to Sierra Fresh and may not be reused without permission.

Services are provided with reasonable care but without warranties beyond those required by law. To the extent permitted by law, Sierra Fresh is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amounts you paid us in the 12 months before the claim.

These terms are governed by the laws of the State of California. Disputes are subject to the exclusive jurisdiction of the state and federal courts located in Orange County, California. We ask that you contact us first so we can try to resolve the issue directly.

We may update these terms; continued use after an update means you accept the revised version. Questions? Email cmadmin@sierrafreshcleaning.com or visit our contact page. See also our Privacy Policy.